Terms & Condition

Culinext Kitchen Equipments (“Culinext”) manufactures and supplies chocolate-processing machinery, equipment and related products.

Culinext operates in association with Aruvi Mobility, which is ISO 9001:2015 certified for the manufacture, supply and export of chocolate machinery.

Orders & Product Specifications

We make reasonable efforts to ensure that the information, specifications and images shown for our products are accurate.

Machinery may vary depending on the model, configuration and customer requirements. Where an order includes a specific configuration, customisation or technical requirement, the specifications expressly agreed for that individual order will apply.

Payment Terms

Payment terms may vary depending on the machine, configuration, order value and requirements of the individual order.

Culinext may require an advance payment, commonly around 50%, before production or order processing begins. The exact advance amount, payment schedule and balance-payment requirements will be stated in the applicable quotation, proforma invoice or order confirmation.

Where payment terms agreed for a specific order differ from general information shown on the website, the terms expressly agreed for that order will apply.

Machinery Lead Times

Machinery lead times depend on the machine, configuration, order requirements and current production schedule.

• Melters: around 3 working days
• Single-pot dispensers: around 5 working days
• 1-foot panning machines: around 10 working days
• Other machinery: around 20–25 working days

These are general dispatch estimates only and are not guaranteed delivery dates. Actual timelines may vary depending on the exact machine, configuration, customisation and production requirements.

Shipping & Delivery

Machinery lead time refers to the time required to prepare an order for dispatch. Transit time begins after dispatch and varies depending on the delivery destination, shipment size, freight method and logistics provider.

Machinery is packed using appropriate protective packaging, including wooden or crate packaging where required.

Tracking information, where available, may be shared by email or WhatsApp. Machinery shipments are insured during transportation.

International shipping is available on request and will depend on the destination and available logistics arrangements.

Installation & Technical Support

Plug-and-play machines may be supported through video-call installation guidance or remote assistance.

For larger machines or installations requiring on-site assistance, on-site installation may be available for an additional cost depending on the machine and location.

• Phone and WhatsApp assistance
• Video-call support
• Remote troubleshooting
• Operator guidance and training
• Spare-parts support
• On-site repair support for more complicated issues where applicable

Warranty

Melters: 6-month warranty.

Other Culinext machinery: 1-year warranty.

Warranty covers applicable manufacturing defects and service support during the relevant warranty period.

Nothing in these Terms limits any right or remedy that cannot lawfully be excluded under applicable Indian law.

Returns & Refunds

Voluntary returns are considered case by case. Customers should normally contact Culinext within 7 days of receiving the order.

If a product is defective, incorrect, materially different from what was ordered or advertised, or otherwise gives rise to a remedy under applicable law, Culinext will handle the matter in accordance with the applicable legal requirements.

Responsibility for return freight will depend on the reason for the return and the circumstances of the individual case.

Customers should not return machinery or products without first receiving confirmation from Culinext.

Events Outside Our Reasonable Control

Production, dispatch or delivery may occasionally be affected by transportation disruption, natural events, government restrictions, supply-chain interruption or other circumstances outside Culinext’s reasonable control.

Where such an event materially affects an order, Culinext will make reasonable efforts to keep the customer informed and provide an updated estimate where possible.

Grievance Redressal

Grievance Officer: Deepak

Customers may contact the Grievance Officer using the official Culinext contact details published on this website.

Complaints will be acknowledged and handled within the periods required under applicable Indian law.

Governing Law

These Terms and transactions with Culinext are governed by the laws of India.

Nothing in these Terms restricts any consumer right, remedy or forum available under applicable law.