Refund
Policy
Returns & Refunds
Culinext Kitchen Equipments (“Culinext”) handles return and refund requests based on the product, the reason for the request and the circumstances of the individual order.
Because many of our machines may be manufactured, configured or prepared for specific customer requirements, returns are generally considered case by case.
Return Requests
If you would like to request a return, please contact Culinext within 7 days of receiving your order.
Submitting a return request does not automatically mean that the return has been approved. Each request will be reviewed based on the product, condition of the item, reason for the return and circumstances of the order.
Please do not send machinery, raw materials or other products back to Culinext before receiving confirmation from our team.
Machinery Returns
Returns of machinery are considered case by case.
Machinery may be manufactured, configured or prepared for individual customer requirements, so return eligibility will depend on the circumstances of the order and the reason for the return.
If there is an issue with a machine, please contact Culinext as soon as possible so that our team can first understand the problem and determine the most appropriate solution.
Depending on the situation, this may include technical assistance, troubleshooting, service support, repair or consideration of a return.
Raw Material Returns
Returns of raw materials are also considered case by case.
Customers should contact Culinext within 7 days of receiving the order if there is an issue with a raw material or related product.
The request will be reviewed based on the nature of the issue, the condition of the product and the circumstances of the order.
Defective, Incorrect or Non-Conforming Products
If a product is defective, incorrect, materially different from what was ordered or advertised, or otherwise gives rise to a right or remedy under applicable Indian law, Culinext will review and handle the matter in accordance with the applicable legal requirements.
Nothing in this policy limits any right or remedy that cannot lawfully be excluded.
Return Shipping
Responsibility for return shipping or freight will depend on the reason for the return and the circumstances of the individual case.
Culinext will confirm the applicable return-shipping arrangement with the customer before an approved return is sent back.
Customers should therefore not arrange return freight without first speaking with Culinext.
Inspection of Returned Items
Where a return has been approved, the returned item may be inspected after it reaches Culinext.
The inspection may consider the condition of the product, the reported issue and whether the returned item matches the agreed return arrangement.
Once the review is complete, Culinext will inform the customer of the outcome.
Refunds
If a refund is approved, Culinext will confirm the refund arrangement with the customer.
The method and timing of the refund may depend on the original payment method, the nature of the order and the circumstances of the approved return.
Any applicable return freight or other agreed adjustments will be communicated to the customer as part of the return process.
Damaged During Transport
If machinery or products appear to have been damaged during transportation, please contact Culinext as soon as reasonably possible after delivery.
Where relevant, we may request photographs, videos or other information needed to review the issue with the logistics or insurance provider.
Customers should keep the original packaging where reasonably possible until the issue has been reviewed.
Before Returning Machinery
Many machinery-related issues can be diagnosed or resolved without returning the equipment.
Culinext support may include:
- Phone and WhatsApp assistance
- Video-call troubleshooting
- Remote technical guidance
- Operator guidance and training
- Spare-parts support
- On-site repair support for more complicated issues where applicable
We therefore encourage customers to contact Culinext first so that the most appropriate solution can be identified.
Questions About Returns or Refunds
If you have a problem with an order or would like to request a return, please contact Culinext with your order details and a brief description of the issue.
Our team will review the request and explain the next steps based on the circumstances of the order.