Shipping
Policy

Culinext Kitchen Equipments (“Culinext”) ships chocolate-processing machinery, equipment and raw materials to customers in India and internationally.

Dispatch and delivery times vary depending on the product, machine configuration, order requirements and destination. The timelines below are general estimates intended to help customers plan their orders and are not guaranteed delivery dates.

Machinery Dispatch Times

Typical machinery dispatch times are:

• Melters: around 3 working days
• Single-pot dispensers: around 5 working days
• 1-foot panning machines: around 10 working days
• Other machinery: around 20–25 working days

These are indicative timelines for when an order is expected to be ready for dispatch.

Actual dispatch time may vary depending on the exact machine, configuration, customisation, order requirements and current production schedule.

Where a machine requires a different lead time, the expected timeline will be communicated to the customer as part of the order process.

Delivery & Transit Time

Machinery lead time refers to the time required to prepare an order for dispatch from Culinext.

Transit time is additional and begins after the order has been dispatched.

Delivery time after dispatch may vary depending on the destination, distance, transport route, shipment size and weight, freight or courier service, and other circumstances affecting the logistics provider.

Culinext therefore cannot guarantee the same delivery time for every destination.

Raw Material Orders

Raw material orders are normally dispatched within 1–5 business days, depending on the product and order requirements.

Transit time after dispatch will depend on the destination and the logistics service used.

Packaging & Protection

Culinext machinery is packed using appropriate protective packaging, including wooden or crate packaging where required, to help protect the equipment during transportation.

Packaging may vary depending on the machine, shipment size and transport requirements.

Tracking

Where tracking information is available for a shipment, it will be shared with the customer by email or WhatsApp.

Customers may also contact Culinext for assistance regarding the status of an order or shipment.

Shipment Insurance

Culinext machinery shipments are insured during transportation.

If an order appears to have been damaged during transportation, customers should contact Culinext as soon as reasonably possible so that the matter can be reviewed with the relevant logistics or insurance provider.

International Shipping

International shipping is available on request.

The available shipping method and expected timeline for an international order will depend on the destination, the machine or product being ordered and the available logistics arrangements.

International customers should contact Culinext for the applicable shipping arrangements before placing or finalising an order.

Delays

While we make reasonable efforts to meet estimated dispatch timelines, delays can occasionally occur due to production requirements, machine configuration, logistics conditions or other circumstances outside our reasonable control.

If there is a significant change to the expected dispatch schedule for an order, Culinext will make reasonable efforts to keep the customer informed.

Questions About Shipping

If you would like to confirm the expected dispatch time or shipping arrangements for a particular machine or destination, please contact Culinext before placing your order.

For the most accurate estimate, please provide the machine or product you are interested in, the required configuration and your delivery location.