Privacy
Policy

Culinext Kitchen Equipments (“Culinext”, “we”, “us”, or “our”) respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains the types of information we may collect when you use our website, contact us, request information, place an order or otherwise interact with Culinext, and how that information may be used.

Information We May Collect

Depending on how you interact with Culinext, we may collect information such as:

• Your name
• Email address
• Phone number
• Billing and shipping address
• Order and transaction information
• Products or machinery you enquire about or purchase
• Messages, enquiries and customer-support communications
• Information required to arrange shipping, installation or after-sales support

Our website may also automatically receive technical information such as IP address, browser or device information, pages visited and similar website-usage information through normal website, security and analytics technologies.

How We Use Information

We may use personal information where reasonably necessary to:

• Respond to enquiries and provide product information
• Prepare quotations and process orders
• Process payments and refunds
• Arrange dispatch, shipping and delivery
• Provide installation, warranty and after-sales support
• Communicate with customers about their orders or service requests
• Maintain and improve our website and customer experience
• Prevent fraud, misuse or security incidents
• Meet applicable accounting, tax, regulatory or legal requirements

Payment Processing

Culinext uses trusted third-party payment service providers to process payments securely.

At present, payments in India are generally processed through Razorpay.

Depending on the customer’s location, currency, order type and the payment services available at the time of purchase, Culinext may also offer other authorised third-party payment processors for domestic or international transactions.

The payment method or payment service provider available for a particular transaction may vary by country, currency and service availability.

Payment information is processed by the applicable payment service provider in accordance with its own privacy and security practices. Culinext does not directly store complete card details or other sensitive payment credentials handled by the payment processor.

Sharing Information

Culinext does not sell customers’ personal information.

We may share information where reasonably necessary with service providers or other parties involved in providing our products and services, including:

• Payment service providers
• Shipping, freight and logistics providers
• Website, hosting and technical service providers
• Communication and customer-support service providers
• Professional advisers or authorities where required for legal, regulatory, accounting or compliance purposes

Only information reasonably required for the relevant purpose should be shared.

Cookies, Analytics & Website Technologies

The Culinext website may use cookies and similar technologies that are necessary for website functionality, shopping features, security, performance measurement and analytics.

Some cookies or technologies may be provided by third-party services used by the website. Their availability and operation may change as our website and services evolve.

You can control or remove many cookies through your browser settings. Disabling certain cookies may affect the operation of some website features.

Data Retention

Culinext may retain personal information for as long as reasonably necessary for the purpose for which it was collected, to provide ongoing customer or warranty support, to maintain transaction records, or to comply with applicable legal, tax, accounting and regulatory requirements.

Information that is no longer reasonably required will be handled in accordance with applicable law and our operational requirements.

Data Security

We take reasonable administrative and technical measures to protect personal information against unauthorised access, misuse, loss or disclosure.

However, no website, electronic communication or information-storage system can be guaranteed to be completely secure.

Your Privacy Requests

You may contact Culinext if you would like to ask about personal information you have provided to us, request correction of inaccurate information, or make another privacy-related request available to you under applicable law.

We may need to verify the request or retain certain information where required for legitimate business, accounting, legal or regulatory purposes.

Children’s Privacy

Culinext’s products and services are intended for businesses, professionals and other customers seeking chocolate-processing machinery, equipment and related products.

We do not knowingly seek to collect personal information from children through our normal sales and business activities.

Changes to This Privacy Policy

We may update this Privacy Policy when our services, technology, legal requirements or business practices change.

The latest version will be published on this page.

Contact Us

If you have a question or concern about this Privacy Policy or how Culinext handles personal information, please contact Culinext using the official contact details published on this website.